CZ
Cecile Z

1 reviews | Active since Oct 2015

19 Dec 2024, 09:01

**** ALERT - FINCHOICE ****

**** ALERT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I had a MobiMoney account which was paid up in full by November 2024. On Dec 13th, I received a message asking if I would be interested in a further amount and agreed. I received a further message offering me even more money, and after making sure I could afford it agreed to that amount. I then started receiving messages offering me 10 000 rand pending paperwork being sent. I am not able to afford that amount and ignored the messages. I immediately received a mandate for the debit order to go off my account on the 25th, I phoned to enquire and was informed that I had to send paperwork for them to make the money available to me, and that what I have done was only activation ... till this day I still don't understand what I have activated because their call center consultant was unable to understand the question when I asked and could not explain this to me. I asked that this application please be cancelled, and wanted to know when they will cancel the debit order as I am not able to do so from my side. I was informed that it would be cancelled within 3-5 hours and the debit order would be cancelled automatically. This never happened. I went to my bank and cancelled the debit order, since I received no money from Finchoice on the 17th of December. On the Morning of 19 December I received a message from Finchoice informing me that they will be reinstating the mandate for the debit order, which they did. I have not received any monies and am not interested in this product further.

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Replies (1)
Finchoice
Finchoice's reply20 Dec 2024, 11:21
Official
Good day Cecile,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team

Best regards,