Agent Likho’s bad attitude reflecting on Finchoice

What an appalling responce with attitude that I received from an agent called Likho. I called Finchoice to make an enquiry however, the line kept cutting during calls with 3 different agents which I am assuming due to network issues. I got through 4th when Likho whom I was telling I av been trying to call with failed attempts.. she rudely responded to me saying it’s maybe network problems what can she do for me? in a bad attitude. In my shook I asked Haibo girl what’s wrong now? She kept quiet and I asked for her full names before we proceed with my enquiry? She then told me straight up that she won’t give me her full names. So I asked I am expected to speak to an agent that I don’t know their full names yet I will be giving my full details to them just because I am a customer? Finchoice management please explain to me does your employees policy suggest your stuff give full names to their customers or that Likho lady is just a miserable girl with bad unprofessional service? I still haven’t sorted what I was calling for because my call was to bring business to you guys enquiring about your product.