After reading so many complaints about Finchoice

After reading so many complaints about Finchoice. Guess its real How bad these guys are. I missed a Debit from last month due to they never did the Debit on the 25th as scheduled. Now, Im treated like a bad person. Their consultants ARE uneducated and RUDE. After confirming my Cash payment in June for the Debit of the specific amount. I ended confirming with a Ray (Floor Supervisor or what she might be) so ALL these calls are recorded. She just ignored me and proceeded with the double deduction. After checking I spoke to a Pamela (just shows how they dont know how the company works Dont even realise their operating hours was holding on for 5 minutes realising Collection Department are closed.