AW
Anton W
1 reviews | Active since Jan 2020
25 Jul 2020, 07:50
adding funds on account on their own consent and then making me pay it off.
Bunch of ********** and *******.....account was paid up to date last month and requested the account to be closed and seeked a paid up later....coming back and checking my banking details...account not closed as a payment went off....yet again FINCHOICE owes me money now. But now i see it as this...Since you ******* are doing everything *******ly, i am taking this further. Me calling in is my airtime waisted on your errors...banking charges....the pure **** a person has to go through to get their own money back because you have the wrong people doing the jobs and following procedures.
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
26 Jul 2020, 16:21 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply26 Jul 2020, 16:21
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
AW
Anton W's updateReviewer Update
27 Jul 2020, 23:40more than 48h later...no refund done...no consultant called me...no email from you guys...absolutely pathetic. No manager ever gets in contact even or not reachable...if i do not receive my refund with compensation by 28/07/2020....this matter will escalated.
AW
Anton W's update27 Jul 2020, 23:40
Reviewer Update
more than 48h later...no refund done...no consultant called me...no email from you guys...absolutely pathetic. No manager ever gets in contact even or not reachable...if i do not receive my refund with compensation by 28/07/2020....this matter will escalated.
Finchoice's replyOfficial
28 Jul 2020, 15:14Good day,
We thank you for your feedback. please be advised that we have escalated your Query to the relevant department.
The Finchoice Team
We thank you for your feedback. please be advised that we have escalated your Query to the relevant department.
The Finchoice Team
Finchoice's reply28 Jul 2020, 15:14
Official
Good day,
We thank you for your feedback. please be advised that we have escalated your Query to the relevant department.
The Finchoice Team
We thank you for your feedback. please be advised that we have escalated your Query to the relevant department.
The Finchoice Team
Finchoice's replyOfficial
29 Jul 2020, 18:31Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply29 Jul 2020, 18:31
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
AW
Anton W's updateReviewer Update
29 Jul 2020, 21:17not resolved...no consultant even contacted me...this is probably the new norm now of south africa. well done finchoice for losing another customer and also me referring to you to friends and other people.
AW
Anton W's update29 Jul 2020, 21:17
Reviewer Update
not resolved...no consultant even contacted me...this is probably the new norm now of south africa. well done finchoice for losing another customer and also me referring to you to friends and other people.