Accounts in arrears and up to date!!! FIX IT!

I have two accounts with finchoice, a 6 month and a 3 month account. Unfortunately my 6 month account debit did not go off and I requested it go off but they had put both accounts in arrears showing incorrect amount so I couldn't wait for matter to be resolved and ended up paying 15 days later. Payment was made and the other two debit orders for both accounts were successful. Since Jan it shows both my accounts are in arrears, I have emailed many times and been informed my accounts are not in arrears, I KNOW THAT! I have requested they correct and say they can't do that yet they corrected the first time and then place both my accounts in arrears since Jan, without even reading my query they say I don't have a loan available which I did not ask for, I asked for my accounts to show as they are UP TO DATE! FIX IT I don't want stories and different answers. FIX IT. You hound for one payment and ignore clients! Horrible service. I will go further if not fixed!