Accounts department

Good day,

I am highly disgusted with the service or lack there of that I have received from Finchoice especially in the accounts department, my bank account was debited on the 25 of August 2021, but my contract debit date is scheduled for the 2nd of every new month ! Because finchoice debited my account early for no reason ( non of the terms and conditions app**** for an early debit) I incurred bank charges of R590 in total for these 2 unauthorized debit orders, I’ve sent through my bank statements and everything needed to show that this is a fault from Finchoice, no feedback was given to me. I’ve been calling and sending emails about this issue, not only did they debit my account on the wrong day but on the day that they were suppose to debit me they charge me interest on my loan!! Why ? Because they debit when they not suppose to and charge me interest on days they suppose to debit me, this didn’t happen once but 3 times !!!

Again this month I was debited on the wrong day ! And charged interest on the day they suppose to debit my account !! What is this ??

In total I’ve paid R820 just on bank charges alone !! And the unfair interest charged on my loan cannot be explained to me.

I’ve called in sent emails but no one can tell me when this issue will be resolved instead customer service send me sms telling me my issue has been resolved when clearly it was not !!

This is wrong !! How can you people debit me whenever and not on the day I gave my consent to !! How can it take 3 months or complaints and still nothing can be done instead I’m given lame excuses

R820 in bank charges because of Finchoice !!! This amount should be credited back to me due to the companies negligence as well as the interest charged should be reversed.