MT
Mbali T

1 reviews | Active since May 2020

08 Dec 2022, 10:13

Account Update

Fully paid my account in September via lawyers but my account has not been updated with credit bureaus it shows as unpaid for the past months. The Lawyers say it up to date on the side but no response from Finchoice.

This is really affecting my score and shows as if I skip payments.

0
Replies (3)
Finchoice
Finchoice's reply08 Dec 2022, 10:19
Official
 Good day,
 
 We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
 The finchoice team 
Finchoice
Finchoice's reply13 Dec 2022, 08:52
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
MT
Mbali T's update08 Feb 2023, 13:37
Reviewer Update
Still not resolved. Credit Bureaus still showing the account as unpaid.