MK
Marlize K
1 reviews | Active since Mar 2019
05 Mar 2021, 13:16
Account showing in arrears
I requested a payment skip two months ago, but it was said that I couldn't skip the full payment and had to pay 1,700. I phoned last month and a lady told me that I had to pay 2,100 at the end of Feb to make up for the arrears, which I did.
But now my account is still saying it is in arrears. Would you be able to tell me why this is as I was told it would no longer be in arrears if I paid the 2,100.
I look forward to hearing from you.
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Replies (2)
Finchoice's replyOfficial
05 Mar 2021, 14:10Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply05 Mar 2021, 14:10
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MK
Marlize K's updateReviewer Update
14 Mar 2021, 15:27Good day. I still haven't heard anything and the matter is still unresolved.
MK
Marlize K's update14 Mar 2021, 15:27
Reviewer Update
Good day. I still haven't heard anything and the matter is still unresolved.