BM
Ben M

1 reviews | Active since Apr 2011

08 Jun 2015, 16:18

Account Settled in 2013,but getting calls

Hi,<br> <br> I settled my account for a laptop I took through Finchoice in 2013. Since May this year I have been receiving calls every second day from call-centre agents telling me I owe Finchoice R100 and some change, I keep telling them I settled the account, they acknowledge it but still the calls keep coming. This is now extremely annoying and reflects very badly on Finchoice's ability to keep proper records. I want an apology and another confirmation that the account has been settled!!!

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Replies (1)
Finchoice
Finchoice's reply09 Jun 2015, 09:15
Official
Hello Benjimzansi,

Thank you for bringing this to our attention.
We apologise for the inconvenience and frustration.
Grant us the opportunity to investigate your query and provide you with feedback.

Regards
Management Team