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Samuel S

1 reviews | Active since Apr 2011

03 Sept 2026, 08:06

Account settled but still outstanding amount

On the 15 June 2026, I requested a settlement amount and it stated that I should pay R15 267,18 before the 26th June 2026. I paid R15 268 on the 25th June 2026 to settle the account but I now see that you say I still owe R472.21.

How can that be the case? Please close my account and send me a paid up letter

0
Replies (3)
Finchoice
Finchoice's reply03 Sept 2026, 08:35
Official
Hello Samuel, We're genuinely sorry to hear about your confusion regarding the settlement of your account. It's important to us that these matters are made clear for our customers. Please allow us some time to investigate this for you. We will reach out via email with updates on the resolution. Warm regards, The FinChoice Team
SS
Samuel S's update03 Sept 2026, 08:40
Reviewer Update
I sent an email on the 29 August 2026 about the same issue and attached the original settlement letter that I received on the 15th June 2026 and the statement showing the settlement amount paid in full on the 25th June 2026 and received no reply which is why I am complaining on this platform.
Finchoice
Finchoice's reply07 Sept 2026, 14:23
Official
Good day Samuel,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team