SB
Sim1 BR

1 reviews | Active since Oct 2016

30 May 2020, 20:51

Account payed up but keep being denied a reloan.

Good day Finchoice, I'm writing this review in regards to how existing clients who have payed up their loans are treated. I had no late payments even payed my account off early, I've inquired since last year if I could get another loan was told my profile on the credit bureau shows I don't have funds that can be allocated to me. 5months later i inquired again was told my credit history does not have any funds available for me, now I ask u one question. If other companies could offer me a loan with my credit history & credit bureau that has no negative listsings. No judgements, accounts are up to date. How does the credit bureau decide if finchoice can give me a loan?? This Is what I find very STRANGE? Your feedback in This regard would be highly appreciated.

0
Replies (2)
Finchoice
Finchoice's reply31 May 2020, 14:04
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team
SB
Sim1 BR's update02 Jun 2020, 06:02
Reviewer Update
I have emailed customer service still no feedback.