Account paid up, credit bureau not updated

I have paid up my account they sent me paid up letter. But this still appear on my debt ccommitments. When I call Experian they said Finchoice haven't sent them documents to show that the account is paid up so that they can update it on their side. I keep on calling the call centre regarding this nothing is happening.<br> <br> Ncediswa (JHB)<br>