account not updated

I TOOK A LOAN WITH FINCHOICE IN DECEMBER PROMISED TO PAY THEM END NOVEMBER BUT COULDN'T DUE TO FINANCIAL PROBLEM AND I CALLED THEM TO MAKE PAYMENT ARRANGEMENT TO PAY BACK THE MONEY END JAN WHICH I DID ON THE PAYMENT DATE THEY DEDUCT DOUBLE THE MONEY WHICH I HAD TO GO TO THE BANK AND REVERSE ONE PAYMENT, I CALLED CUSTOMER CARE AND THEY SAID I PAID THE ACC FROM MY SUPPRICE I CHECKED WITH THEM LAST WEEK VIA *120*1048# THEY HAVEN'T UPDATE MY ACC THEY SAID MY ACC IS STILL IN ARREARS.