MR
Morongwa R
1 reviews | Active since Dec 2018
29 Nov 2023, 09:16
ACCOUNT DEBITED TWICE
I was debited twice and I called to inquire about the debits but I was not assisted by your consultants therefore I reversed one of the debit orders and after that I have been receiving calls everyday to say that I owe you, please resolve this asap I do not owe you anything and I would like to know why the debit order was submited on the 17th whereas the agreement was the 20th FIX IT BECAUSE WHEN I CALLED ABOUT BEING DEBITED TWICE I WAS NOT ASSISTED BUT WHEN I REVERSED ONE OF THE DEBIT ORDERS I AM BEING HARRASSED BY YOU EVERY MORNING I GET A CALL FROM YOUR UNPROFESSIONAL CONSULTANT ASKING ME WHEN I AM GOING TO PAY, I HAVE PROOF THAT I WAS DEBITED TWICE MY STATEMENT SHOWS IT.
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Replies (2)
Finchoice's replyOfficial
29 Nov 2023, 09:32Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply29 Nov 2023, 09:32
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MR
Morongwa R's updateReviewer Update
29 Nov 2023, 12:58You have been investigating since the 20th now its the 29th a whole 9 days i have been waiting for a call from you to resolve this.
MR
Morongwa R's update29 Nov 2023, 12:58
Reviewer Update
You have been investigating since the 20th now its the 29th a whole 9 days i have been waiting for a call from you to resolve this.