SM
Simone M
1 reviews | Active since Jul 2023
01 Jul 2023, 06:38
Account balance not updated
I have been calling with regards to my account balance that has not been updated since the first installment was paid. Agents keeps on telling me that they have logged a ticket but that so called ticket is not being worked on. Back office was suppose to work it yesterday and at 11 am my account should've been fixed but it still shows that I have missed a payment when it went off on my bank account and never came back into it. Bad customer service
Helpful (0)
Replies (1)0
Replies (1)
Finchoice's replyOfficial
02 Jul 2023, 21:38Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply02 Jul 2023, 21:38
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team