TW
Tracy W
1 reviews | Active since Oct 2022
23 Sept 2025, 06:53
**** accident plan approved
I just received policy documents for an accident plan of R39 a month. I did not ask for this plan I do however remember someone calling and me and me advising them that I am not interested the policy documents I received today states that my “sister” is the beneficiary of this policy the name of my “sister” is Test Name Test Surname then contact number for her is *** and DOB: 25 Feb 1993. The contact number is Finchoice WhatsApp number I have never met anyone by the name of Testname I want to know how this policy was submitted with all this **** information I don’t know anyone that was born on 25 feb 1993 when a R39 is deducted from a bank account it can easily go unseen I want someone to look into this why are all the big businesses *****ing from their clients Finchoice what is going ON!!!! Please explain to me WHO approved that policy
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Replies (3)
Finchoice's replyOfficial
23 Sept 2025, 10:11
Hi Tracy W,
Thank you for bringing this to our attention. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The Finchoice Team
Thank you for bringing this to our attention. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The Finchoice Team
Best regards,
Finchoice's reply23 Sept 2025, 10:11
Official
Hi Tracy W,
Thank you for bringing this to our attention. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The Finchoice Team
Thank you for bringing this to our attention. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The Finchoice Team
Best regards,
TW
Tracy W's updateReviewer Update
25 Sept 2025, 09:35Someone called me September 23rd and told me that it was an error email and can assure me that no money will be deducted today a lady called me to pay I’m in arrears of R100 I’m not sure what is happening here now
TW
Tracy W's update25 Sept 2025, 09:35
Reviewer Update
Someone called me September 23rd and told me that it was an error email and can assure me that no money will be deducted today a lady called me to pay I’m in arrears of R100 I’m not sure what is happening here now
Finchoice's replyOfficial
25 Sept 2025, 12:01
Good day Tracy,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Best regards,
Finchoice's reply25 Sept 2025, 12:01
Official
Good day Tracy,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Best regards,