Access to paystretch restricted without reason

Unable to use PayStretch credit despite being an existing Finchoice customer I have been a Finchoice customer for approximately , and paying my accounts every month.

I attempted to make a purchase and was so embarrassed when it was declined. I was disappointed to find that my payment could not go through, despite apparently being eligible for the credit. I sent an email in January and no response up until today. They blocked it cause the credit record is being reviewed every month. What lies!!!

I find it even more weird that my Access was blocked after I enquired that if there is insurance while on short maternity leave in January. However I've been paying month on month so don't even try to make senseless excuses.

Rather ask for a bank statement to see f I've been getting an income and reinstate the account please.