MR
Matlala R

1 reviews | Active since May 2021

09 Feb 2026, 15:50

Abusive call center calls

Despite having made a payment arrangement with this institution on their Mobi money app, their call center calls me more than 20 times in a day with different numbers. Very unprofessional because i cannot answer the phone every ten minutes explain one thing to different people. Unorganized and manipulative, what is the use of having Mobi money money app to manage accounts and arrangements if call center phones every second.

0
Replies (2)
Finchoice
Finchoice's reply09 Feb 2026, 16:12
Official
Hi Matlala R,

Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice
Finchoice's reply17 Feb 2026, 12:01
Official
Good day Matlala,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team