ABUSIVE AND REPUGNANT AGENTS

I got a call this morning at 08:25 this morning by an extremely rude agent (a woman). She calls me during working hours, doesn’t bother asking whether I have time to talk, and doesn’t actually do her job because she’s calling regarding a payment arrangement I had already made with finchoice. She aggressively continues to conduct the call then asks me to confirm my ID even after I confirmed that my payment arrangement was confirmed then I asked her in a calm fashion that she call tomorrow as my day is jam packed as I’m in an internship. Then then cuts me off in between and goes WHENS YOUR TEA TIME? I literally told her to call tomorrow then she violates my boundaries further by that call. I proceed to tell her that I can only do tomorrow then with nastiness she goes “whoop, okay” then drops the call.

As much as consumers need to pay their dues and have debts to pay, it doesn’t give debt collectors the right to treat debtors as sub-human. I WILL NOT allow anyone to abuse me even as I pay my account each month with the organization.

Can that disgusting agent personally send me an apology via email as I DO NOT want to hear her disgusting voice with an abusive tone again or else I’m taking this to the credit ombudsman for harassment and instead of me paying the company I will ask the company to pay me for the consistent abuse in communication with me. This particular call was EXTREMELY ABUSIVE. Get rid of that kind of staff or let them humble themselves and apologize.