Absolutely poor service

What a disappointment. I received this message to invite me for a loan application. Which could not have come at a better time. I did take a chance to apply, 22 July, submitted my information on the 22d. On the 23d I submitted the documents again as it prompted me to do so. On the 23d I called to follow up - and I was told that it was still in progress. Given the 24 hour window of advertising, I thought it will be all good to go on the Wednesday. On the Wednesday no communication and I called. Their system was off and I was asked to call again after 45 minutes. Which I called in again midday. I was told that I was still wishing the "48hour" window as that is how long their capture period is. They confirm each time that all my documents was received. I advised my unhappiness about he 48 hours as that did not reflect anywhere on their T's and C's but rather the 24 hours. The lady's response was that it will most likely be approved that afternoon and that I should be patient. I waited patiently. No communication. I then called on Thursday as well. The system again had an issue and I called back after an hour. The lady whom I spoke to then told me that they are very busy and that they cannot tell me when it will be approved. That their agents are working hard and that they will get to my application. I expressed my frustration and advised that I also wrote mails and all I get are these generic answers. That I was not happy with their lack in communication, their false advertising in lead times and the fact that I cannot get an answer. It has now been a week. And I still received no communication. I am thinking to cancel this application now, as well as the Debi checks that was already accepted on my account, which there was no. "lack" in creating. And I will not be accepting any more generic communication. If I do not get an answer by midday today, I will be proceeding with cancellation. Thank you for not helping me, and thank you for showing me once again what poor service is.