NZ
Nonhlanhla Z
1 reviews | Active since Apr 2016
23 Apr 2026, 15:54
A SIMPLE PAID UP LETTER
I would like to share my experience with FinChoice Mobi,this has been the worst experience ever. My account is fully paid up, yet for the past two weeks I have been requesting a settlement (paid-up) letter without success. I have been sent from pillar to post with no resolution. During this time, my account has been updated, a refund has been requested, and I am still waiting for my paid-up letter. However, nothing has been resolved. I am frustrated and tired of calling FinChoice, as all I receive are empty promises.
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Replies (2)
Finchoice's replyOfficial
23 Apr 2026, 16:15Hello Nonhlanhla,
We're truly sorry that you've had such a frustrating time trying to obtain your paid-up letter. Your experience is not reflective of the service we aim to provide, and we sincerely apologize for any inconvenience caused. Please be assured we're taking your issue seriously and we're eager to resolve it. Allow us some time to investigate this for you and we will contact you via email with updates on the resolution.
Warm regards,
The FinChoice Team
Finchoice's reply23 Apr 2026, 16:15
Official
Hello Nonhlanhla,
We're truly sorry that you've had such a frustrating time trying to obtain your paid-up letter. Your experience is not reflective of the service we aim to provide, and we sincerely apologize for any inconvenience caused. Please be assured we're taking your issue seriously and we're eager to resolve it. Allow us some time to investigate this for you and we will contact you via email with updates on the resolution.
Warm regards,
The FinChoice Team
Finchoice's replyOfficial
24 Apr 2026, 10:57
Good day Nonhlanhla,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply24 Apr 2026, 10:57
Official
Good day Nonhlanhla,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team