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Saturday on the 9th of February I was purchasing at Vida E Caffe in Somerset for R146 using Scan to Pay, the transaction never went through but it took R1 681.20 from my account. On my statement it shows that Scan to Pay of R1 681.20 was done on the 9th. I immediately called customer service to report this issue and I spoke to a lady by the name of Liyema, she promised that the issue is gonna be resolved and funds will be transferred back to my MobiMoney account. I followed up Monday, Tuesday and Wednesday all these three days of following up the ladies I spoke to told me the issue has been resolved and funds will be transferred back to my account.

With frustrations I called in again today only to be told that the issue has not been resolved and they want proof of receipt showing the R146 transaction declined at Vida E Caffe, well there was no receipts I told the lady. FinChoice is quick to reply when you apply for loan they even send you reminders to upload documents or accept debit orders but very lazy when it comes to these kind of issues with transactions.

I’m told to wait now because they will investigate with Zapper, it’s like everyone is clueless of what’s happening it’s ***! FINCHOICE IS USELESS!!!!