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Shivash S
1 reviews | Active since Apr 2024
07 Apr 2026, 11:40
5 days and NO Response
the status on my MobiMoney account reflects as "expired" steps to activate my account state an update of my personal info which i have done, there after i was prompted that further information is required and that an agent will contact me, this has been on the 02/04/2026, no such call has been made to me since. I've further logged a ticket on the website, #*** Expired account, with no response other than an automated email
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Replies (4)0
Replies (4)
Finchoice's replyOfficial
07 Apr 2026, 12:05Hello Shivash,
I'm sorry to hear about your frustrating experience regarding your expired MobiMoney account and the lack of feedback from our side. I assure you that we understand the urgency and importance of resolving this for you. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
Finchoice's reply07 Apr 2026, 12:05
Official
Hello Shivash,
I'm sorry to hear about your frustrating experience regarding your expired MobiMoney account and the lack of feedback from our side. I assure you that we understand the urgency and importance of resolving this for you. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
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Shivash S's updateReviewer Update
09 Apr 2026, 09:15still no response, absolutely disappointing, the reference number given is ***
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Shivash S's update09 Apr 2026, 09:15
Reviewer Update
still no response, absolutely disappointing, the reference number given is ***
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Shivash S's updateReviewer Update
09 Apr 2026, 12:44after many attempts i finally got through to the call center and as i compiled my documents to send through the agent cut the call. thereafter called back and spoke to a Adeeb who informed me that my process was incomplete by the previous agent and that the whole process had to be escalated to cancellations and then i needed to call back after another 30 minutes whist the system updates and start the process again. that's the professionalism i was met, more of an inconvenience due to the first agent dropping the call on me.
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Shivash S's update09 Apr 2026, 12:44
Reviewer Update
after many attempts i finally got through to the call center and as i compiled my documents to send through the agent cut the call. thereafter called back and spoke to a Adeeb who informed me that my process was incomplete by the previous agent and that the whole process had to be escalated to cancellations and then i needed to call back after another 30 minutes whist the system updates and start the process again. that's the professionalism i was met, more of an inconvenience due to the first agent dropping the call on me.
Finchoice's replyOfficial
10 Apr 2026, 16:56
Good day Shivash,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply10 Apr 2026, 16:56
Official
Good day Shivash,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team