1 reviews | Active since Nov 2016

14 Jun 2024, 11:04

***

Loan paid within 2 days I am not happy with the way they offer their loans I feel like it’s a **** .. I took a loan and I was charged an initiation fee then still had available credit that I can take.. then later on took R5000 then I had money on the next day paid their loan and I was charged another initiation fee for the second loan.. how come I get charged initiation loan for every top up I make meaning I can end up paying more and why when I paid back the R5000 loan within 2 days the second initiating fee was not reversed. And I called their agent advised that it can be only reversed on the first loan

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Replies (5)
Finchoice
Finchoice's reply14 Jun 2024, 12:15
Official
Good day Thobi,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply14 Jun 2024, 13:20
Official
Good day Thobi,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
's update14 Jun 2024, 13:53
Reviewer Update
But I paid back the loan R5000 on the next day and contract states that there will be no extra fees if paid within fourteen days in this case I paid within 2 days and I’m not disputing paying initiation fee but I paid the loan within 2 days
Finchoice
Finchoice's reply14 Jun 2024, 16:25
Official
Good day Thobi,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Finchoice
Finchoice's reply20 Jun 2024, 08:37
Official
Good day Thobi,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team