EK
Esau K
1 reviews | Active since Aug 2018
13 Nov 2023, 11:45
*******!
I paid off my accounts only to find out that these ****** called Finchoice had given my account to another *****ulent debt collector called DMC. They have listed my name on ICT as someone who has defaulted knowingly that the accounts are paid off and they have even provided me with paid-up letters.Becareful of them I have been asking them to remove my name for three months with no feedback, DMC5 answer is that they are waiting for Finchoice like ***?
Helpful (0)
Replies (15)0
Replies (15)
Finchoice's replyOfficial
13 Nov 2023, 14:48Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply13 Nov 2023, 14:48
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
EK
Esau K's updateReviewer Update
13 Nov 2023, 14:59This is the third month that I am dealing with this, how long does your investigation take?
EK
Esau K's update13 Nov 2023, 14:59
Reviewer Update
This is the third month that I am dealing with this, how long does your investigation take?
Finchoice's replyOfficial
14 Nov 2023, 15:12Good day,
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
Finchoice's reply14 Nov 2023, 15:12
Official
Good day,
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
EK
Esau K's updateReviewer Update
15 Nov 2023, 09:09This is ridiculous! So you get paid and still choose to list someone with the hope that the person will pay you again? You then give them the run around by saying that you are investigating the matter. I have provided you guys with paid-up letters issued by you which clearly indicate that the accounts are paid up and it clearly shows on my profile that I do not owe you anything. What kind of investigations do you do? This clearly shows that you don't do your job properly.
EK
Esau K's update15 Nov 2023, 09:09
Reviewer Update
This is ridiculous! So you get paid and still choose to list someone with the hope that the person will pay you again? You then give them the run around by saying that you are investigating the matter. I have provided you guys with paid-up letters issued by you which clearly indicate that the accounts are paid up and it clearly shows on my profile that I do not owe you anything. What kind of investigations do you do? This clearly shows that you don't do your job properly.
Finchoice's replyOfficial
15 Nov 2023, 09:32Good day,
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
Finchoice's reply15 Nov 2023, 09:32
Official
Good day,
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
EK
Esau K's updateReviewer Update
16 Nov 2023, 16:11Is the little investigation still happening? my credit score hasn't changed because of Finchoice.
EK
Esau K's update16 Nov 2023, 16:11
Reviewer Update
Is the little investigation still happening? my credit score hasn't changed because of Finchoice.
Finchoice's replyOfficial
16 Nov 2023, 16:32Good day,
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
Finchoice's reply16 Nov 2023, 16:32
Official
Good day,
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
You're complaint has been escalated to the relevant department, feedback should be received soon.
The finchoice team
EK
Esau K's updateReviewer Update
20 Nov 2023, 09:15Hi, this is now ridiculous! I have paid you guys and you keep on replying here with the same nonsense answer that has it has been escalated, we are now in the third month!!! Could you let me know when exactly will this be sorted? Don't reply with the same ******* answer!! Give me the time and date.
EK
Esau K's update20 Nov 2023, 09:15
Reviewer Update
Hi, this is now ridiculous! I have paid you guys and you keep on replying here with the same nonsense answer that has it has been escalated, we are now in the third month!!! Could you let me know when exactly will this be sorted? Don't reply with the same ******* answer!! Give me the time and date.
Finchoice's replyOfficial
20 Nov 2023, 10:55Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply20 Nov 2023, 10:55
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's replyOfficial
20 Nov 2023, 14:43Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply20 Nov 2023, 14:43
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
EK
Esau K's updateReviewer Update
20 Nov 2023, 15:03Hi,
This has not been resolved!! I am still listed on ICT as someone who is in arrears with a Finchoice account!! Can you supply me with an email address where I can send you my current credit report.DMC5 has still listed me as someone who is still owing them money, isn't it you guys went and sold my account to them knowingly that I had settled the accounts? Unfortunately, DMC5 have blocked my numbers after I sent them the pop's and the paid- up letters, So in what way has this been resolved??
This has not been resolved!! I am still listed on ICT as someone who is in arrears with a Finchoice account!! Can you supply me with an email address where I can send you my current credit report.DMC5 has still listed me as someone who is still owing them money, isn't it you guys went and sold my account to them knowingly that I had settled the accounts? Unfortunately, DMC5 have blocked my numbers after I sent them the pop's and the paid- up letters, So in what way has this been resolved??
EK
Esau K's update20 Nov 2023, 15:03
Reviewer Update
Hi,
This has not been resolved!! I am still listed on ICT as someone who is in arrears with a Finchoice account!! Can you supply me with an email address where I can send you my current credit report.DMC5 has still listed me as someone who is still owing them money, isn't it you guys went and sold my account to them knowingly that I had settled the accounts? Unfortunately, DMC5 have blocked my numbers after I sent them the pop's and the paid- up letters, So in what way has this been resolved??
This has not been resolved!! I am still listed on ICT as someone who is in arrears with a Finchoice account!! Can you supply me with an email address where I can send you my current credit report.DMC5 has still listed me as someone who is still owing them money, isn't it you guys went and sold my account to them knowingly that I had settled the accounts? Unfortunately, DMC5 have blocked my numbers after I sent them the pop's and the paid- up letters, So in what way has this been resolved??
EK
Esau K's updateReviewer Update
20 Nov 2023, 15:30I have tried calling the number back and it's not going through.
EK
Esau K's update20 Nov 2023, 15:30
Reviewer Update
I have tried calling the number back and it's not going through.
EK
Esau K's updateReviewer Update
20 Nov 2023, 15:42You can call me at 9:30am tomorrow thank you.
EK
Esau K's update20 Nov 2023, 15:42
Reviewer Update
You can call me at 9:30am tomorrow thank you.
Finchoice's replyOfficial
21 Nov 2023, 08:05Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply21 Nov 2023, 08:05
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's replyOfficial
21 Nov 2023, 11:02Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply21 Nov 2023, 11:02
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team