MR
Matlala R
1 reviews | Active since May 2021
26 Jan 2026, 12:00
*************
Their IT department takes over 12 months to update contacts numbers, being stuck with an old number since 2024 December, each time I call am promised the matter will be resolved withing 48 hours, that has been going on since 2024, no feedback given, they do not even make call references, quick to phone when payment is not received, but reluctant to address issues. Requested a statement for about 6 months , nothing to date
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
26 Jan 2026, 12:10
Hi Matlala R,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
Finchoice's reply26 Jan 2026, 12:10
Official
Hi Matlala R,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
MR
Matlala R's updateReviewer Update
27 Jan 2026, 13:44Finchoice team still refusing to e-mail me an updated statement, request now over 7 days, no one cares to respond or attend to my query.
MR
Matlala R's update27 Jan 2026, 13:44
Reviewer Update
Finchoice team still refusing to e-mail me an updated statement, request now over 7 days, no one cares to respond or attend to my query.
Finchoice's replyOfficial
05 Feb 2026, 14:10
Good day Matlala,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply05 Feb 2026, 14:10
Official
Good day Matlala,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team