KP
Kelly-Lee Parsons

1 reviews | Active since Dec 2017

12 Jul 2018, 13:52

2 years of unsolicited contact, and I don't even live in South Africa!!!!

This is now my umpteenth e-mail to Finchoice and the second Hello Peter complaint I am leaving. Please see below:

Good Day,

After many complaints via e-mail as well as using Hello Peter, I am still receiving your unsolicited mail.

Please take note that I reside in the EU and with new legislation that has recently been passed, companies outside of the EU must follow the current GDPR regulation of which you are not.

I am now taking this matter further with the EU GDPR commission as it seems my complaints are falling on deaf ears, or your company just don't care.

As a last and final request, please REMOVE/DELETE/BURN my personal information from your database as a matter of urgency. I have never given your company permission to hold my details and have a log of my various requests asking you to remove me from your database.

Maybe the regulators in South Africa don't follow procedure however it is followed-through here in Europe and I suggest you respond advising me that my details have now been removed successfully so I will not need to proceed with this matter legally.

I paste a link to the current European GDPR regulation and suggest you follow it carefully.

https://digitalguardian.com/blog/what-gdpr-general-data-protection-regulation-understanding-and-complying-gdpr-data-protection

Stop wasting your marketing material on me and just stop contacting me!

0
Replies (7)
Finchoice
Finchoice's reply12 Jul 2018, 14:12
Official

Good day,

We have escalated this for you. We apologise for the inconvenience caused.

Kind Regards

FinChoice Team

KP
Kelly-Lee Parsons's update12 Jul 2018, 15:50
Reviewer Update
You said that in the last post and then never heard anything back from you. How difficult is it to remove my details from your database?
KP
Kelly-Lee Parsons's update12 Jul 2018, 15:53
Reviewer Update
It is my personal information that I never gave you permission to ever have so you have purchased this from another third party which is ********* in itself. Remove my information immediately, I don't have time for your to continue to escalate the matter. It has been ongoing for 2 years and the way you are handling this complaint is unacceptable.
KP
Kelly-Lee Parsons's update12 Jul 2018, 15:58
Reviewer Update
Please follow through with your privacy policy you have on your website. Pay specific attention to the point ''Right to object''.
Finchoice
Finchoice's reply12 Jul 2018, 16:01
Official

Good day,

We have been searching for you on our database and currently you don't exist on our side.

Leigh will be sending you an email directly. She is our Group Operations Performance Manager.

Kind Regards

FinChoice Team

KP
Kelly-Lee Parsons's update28 Jan 2021, 17:10
Reviewer Update
Well it’s another two years on and I still receive your unsolicited emails. Laws in the EU have changed and it is now punishable to do this by GDPR regulation. I will be reporting your company to the commission. Because 4 years just to have my details removed off your system is ridiculous.
Finchoice
Finchoice's reply29 Jan 2021, 08:04
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team