SA
Shabirah A
1 reviews | Active since Mar 2018
03 Dec 2024, 06:05
****
My reference number is *** please cancel my loan application as you promise customer funds will be disbursed after 24hours however that is a lie. Customers don't get any feedback after every thing is submitted and approved and its way after 24 hours when we call your agents hang up after we waited on the line to speak for over an half hour as your lines are very busy. This is really a dishonest bad service company. Cancel my loan application or i will take this to the ombudsman if i don't receive a response today.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
03 Dec 2024, 10:29
Good day Shabirah A,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply03 Dec 2024, 10:29
Official
Good day Shabirah A,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
SA
Shabirah A's updateReviewer Update
03 Dec 2024, 12:24Im sure you will give me an outcome next week or next year, it seems like customers comes last in th this company.
SA
Shabirah A's update03 Dec 2024, 12:24
Reviewer Update
Im sure you will give me an outcome next week or next year, it seems like customers comes last in th this company.
SA
Shabirah A's updateReviewer Update
03 Dec 2024, 13:54One of your agents called and said that there was an error i need to re apply and you said one of your agents will call me back that was about an hour ago so i then tried to re apply myself because the consultant stated that if i apply before half pass 2 the funds will reflect tomorrow. However i can't re apply as it shows this: You don’t qualify for a loan with us at the moment.You have an application in progress.
To find out the status, please contact our call-centre.
Phone: ***12 Month FlexiCurrent balance:R15 207.50
Next instalment:Mon 20 Jan 2025 R1 631.0
How can you resolve this matter
To find out the status, please contact our call-centre.
Phone: ***12 Month FlexiCurrent balance:R15 207.50
Next instalment:Mon 20 Jan 2025 R1 631.0
How can you resolve this matter
SA
Shabirah A's update03 Dec 2024, 13:54
Reviewer Update
One of your agents called and said that there was an error i need to re apply and you said one of your agents will call me back that was about an hour ago so i then tried to re apply myself because the consultant stated that if i apply before half pass 2 the funds will reflect tomorrow. However i can't re apply as it shows this: You don’t qualify for a loan with us at the moment.You have an application in progress.
To find out the status, please contact our call-centre.
Phone: ***12 Month FlexiCurrent balance:R15 207.50
Next instalment:Mon 20 Jan 2025 R1 631.0
How can you resolve this matter
To find out the status, please contact our call-centre.
Phone: ***12 Month FlexiCurrent balance:R15 207.50
Next instalment:Mon 20 Jan 2025 R1 631.0
How can you resolve this matter
Finchoice's replyOfficial
04 Dec 2024, 08:12
Good day Shabirah,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply04 Dec 2024, 08:12
Official
Good day Shabirah,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team