***0% DISSATISFIED

the agent Monica was great, although in the end her service from excellent to very poor because i asked for their manager to provide me with something in writing regarding my refund was told they work from home and manager might take up 24 hours to contact me back, what BS is this

I was planning to take their funeral cover, since they failed to retain me i do not think i will ever ask for their service i would rather go somewhere were there is better service and agents understand that it is not personal

i had a very bad last experience, service is poor when asking for a manager and also when requesting written proof of conversation to be sent by email,

I was double charged as one of their consultant contacted me advised that remaining amount to settle my loan was R1058,57 was debited R 2167,14 which was over by R 1108,57 and when i request for my refund of R1108,57 i am told that only refund they can help me with is R 979,83

i would not recommend finchoice to anyone bad unprofessional and poor service overall 1000% dissatisfied i will not be calling again.