1 reviews | Active since Nov 2016
****ming people
I placed an order with Finch & Alder and attempted to follow up on the status of the order using the contact email address provided on their website.
During this process, I noticed the following:
Emails sent to the listed Finch & Alder email address did not appear to be registered or deliverable, as no responses or confirmations were received.
Shortly after attempting to follow up on the order, I was no longer able to access the Finch & Alder website from my primary network.
When accessing the website from an alternative network, the site loaded and functioned normally.
This indicates that my IP address appears to have been blocked after attempting to contact or follow up regarding the order.
At no point was any explanation, response, or communication received from Finch & Alder to clarify the situation.
This sequence of events raises concerns around communication practices, transparency, and customer support, particularly when a customer attempts to follow up on an order.
I am posting this review to document the factual sequence of events and to request clarity and engagement from Finch & Alder regarding:
The status of my order
The functionality and validity of their contact email address
The apparent IP blocking that occurs after attempting to follow up
I am open to updating this review should Finch & Alder respond and resolve the matter.
