Cellphone Contract

Hi have app**** for my upgrade on my cellular contract. When I completed the necessary form I was told that I will only get the phone when I pay the R200.00 activation fee. I deposited the money in the bank account for Mr Mobi, I confirmed with Eva that the cell phone I required they had in stock. When I started to enquire this week Shirley phoned me back and told me there is a problem they do not have it in stock. I have phoned yesterday and I spoke to Eva again as the 9th working day was on Wednesday. I heard it was a problem at dispatch, I phoned again this morning (as leaving messages does not work nobody phones you back) and as to now I still have no answer as to when I will receive my phone or if they have a replacement they can send if they do not have stock on the one I asked for.<br> <br> I feel this is very poor service from their side, I have been a customer of theirs for almost 2 years and it seems that they just don't care to keep existing customers.