DL
Deborah L
1 reviews | Active since Feb 2011
04 Apr 2024, 16:27
Be careful of Finbok!
You need to be very careful with the Finbok consultants. They phoned me every day pressuring me to put more money into my trading account. I stupidly listened to them about that and also listened to all their advice on which trades to make, and ended up losing a large amount of money. Had I listened to their last bit of advice, I would have lost even more! And this was not just one consultant - I had three of them who were like a tag team. Octa trading platform is much better with MUCH FASTER and more accurate real-time prices AND YOU DON'T PAY ENORMOUS SWAP FEES LIKE YOU DO WITH FINBOK!!!!
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Finbok.com's replyOfficial
11 Apr 2024, 11:09Hello Deborah,
Thank you for your feedback. We are sorry to hear about your experiences with our consultants. Finbok aims to provide informed and non-intrusive advice tailored to our clients' individual financial situations, and it is concerning to hear that you felt pressured by our team.
To understand better and address your situation, we would be grateful if you could provide us with your Customer Identification Number (CID) or any other relevant account details. This information will help us investigate your interactions with our consultants and ensure that our service protocols are followed meticulously.
We are dedicated to continuous improvement and it is crucial for us to rectify areas where we may not have met our clients' expectations, including the assessment of any fees mentioned. Please contact us at *** with these details or any additional comments you may have.
Your input is invaluable, and we are committed to resolving your concerns satisfactorily.
Kind regards,
The Finbok Team
Thank you for your feedback. We are sorry to hear about your experiences with our consultants. Finbok aims to provide informed and non-intrusive advice tailored to our clients' individual financial situations, and it is concerning to hear that you felt pressured by our team.
To understand better and address your situation, we would be grateful if you could provide us with your Customer Identification Number (CID) or any other relevant account details. This information will help us investigate your interactions with our consultants and ensure that our service protocols are followed meticulously.
We are dedicated to continuous improvement and it is crucial for us to rectify areas where we may not have met our clients' expectations, including the assessment of any fees mentioned. Please contact us at *** with these details or any additional comments you may have.
Your input is invaluable, and we are committed to resolving your concerns satisfactorily.
Kind regards,
The Finbok Team
Finbok.com's reply11 Apr 2024, 11:09
Official
Hello Deborah,
Thank you for your feedback. We are sorry to hear about your experiences with our consultants. Finbok aims to provide informed and non-intrusive advice tailored to our clients' individual financial situations, and it is concerning to hear that you felt pressured by our team.
To understand better and address your situation, we would be grateful if you could provide us with your Customer Identification Number (CID) or any other relevant account details. This information will help us investigate your interactions with our consultants and ensure that our service protocols are followed meticulously.
We are dedicated to continuous improvement and it is crucial for us to rectify areas where we may not have met our clients' expectations, including the assessment of any fees mentioned. Please contact us at *** with these details or any additional comments you may have.
Your input is invaluable, and we are committed to resolving your concerns satisfactorily.
Kind regards,
The Finbok Team
Thank you for your feedback. We are sorry to hear about your experiences with our consultants. Finbok aims to provide informed and non-intrusive advice tailored to our clients' individual financial situations, and it is concerning to hear that you felt pressured by our team.
To understand better and address your situation, we would be grateful if you could provide us with your Customer Identification Number (CID) or any other relevant account details. This information will help us investigate your interactions with our consultants and ensure that our service protocols are followed meticulously.
We are dedicated to continuous improvement and it is crucial for us to rectify areas where we may not have met our clients' expectations, including the assessment of any fees mentioned. Please contact us at *** with these details or any additional comments you may have.
Your input is invaluable, and we are committed to resolving your concerns satisfactorily.
Kind regards,
The Finbok Team