Financial Intelligence Centre
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Financial Intelligence Centre
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
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Recent reviews (1)
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Tshireletso M
1 reviews | Active since Jun 2024
15 Jun 2026, 17:01
Extremely poor service at FIC
I am deeply disappointed by the lack of responsiveness from the FIC. I have called the FIC landline countless times, and on one occasion I remained on hold for more than 30 minutes, only to receive no assistance because the agents were allegedly unavailable. If agents are consistently unavailable, why is there no adequate staffing in place to assist members of the public who require guidance on compliance matters? The purpose of these services is to provide support, yet the experience has been nothing short of frustrating and inefficient. It is unacceptable for an institution responsible for ensuring compliance to operate with such poor communication and customer service standards. The lack of responsiveness creates unnecessary delays and inconvenience for those trying to fulfil their obligations. I urge the FIC to address these issues urgently by improving its call centre capacity and ensuring that callers receive timely assistance. The current level of service falls far below what the public should reasonably expect. It's a shame!!
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Tshireletso M
1 reviews | Active since Jun 2024
15 Jun 2026, 17:01
Extremely poor service at FIC
I am deeply disappointed by the lack of responsiveness from the FIC. I have called the FIC landline countless times, and on one occasion I remained on hold for more than 30 minutes, only to receive no assistance because the agents were allegedly unavailable. If agents are consistently unavailable, why is there no adequate staffing in place to assist members of the public who require guidance on compliance matters? The purpose of these services is to provide support, yet the experience has been nothing short of frustrating and inefficient. It is unacceptable for an institution responsible for ensuring compliance to operate with such poor communication and customer service standards. The lack of responsiveness creates unnecessary delays and inconvenience for those trying to fulfil their obligations. I urge the FIC to address these issues urgently by improving its call centre capacity and ensuring that callers receive timely assistance. The current level of service falls far below what the public should reasonably expect. It's a shame!!
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