Feedback on Complains Part 2

Upon completion of the online application each person are require to tick a box to say that they have read and understand the Terms and Conditions. In the Terms and Conditions we explain the membership benefits, fees, qualifying criteria for finance, debit order mandate and termination process.<br> <br> After submission the new member will receive a real-time email subject: Feedback, explaining the benefits and fees and a second email subject Your Application in which we attach a PDF document explaining the benefits. On that email we explain the fees again and when the first debit order will be deducted.<br> <br> Authority to debit is obtained through a digital mandate which save a time and date stamp, the IP address from which the online application was submitted as well as communication send to new members.<br> <br> Any member who wish to cancel are more than welcome to do so in writing. Both the membership and debit order will be cancelled within 24 hours. Clients who only want the finance finding facility will only be charged an once off fee of R199. Communication must be send to our offices via email [Email Removed] if you don't want any of the other benefits.<br>