Complaint Regarding Debt Review Process

Dear Ammaar

I am writing to express my deep dissatisfaction with the handling of my debit orders by Finance Debt Solutions. It has come to my attention that all my accounts are in arrears for the months of May and June. The affected accounts are listed below:

Standard Bank – Home Loans Nedbank- Woolworths Credit Card Liberty Life Cover

I request a detailed statement for the amount of R12,855.80, which has been deducted from my account over the past two months, totalling R 25,711.60. I need to understand how my funds have been allocated to pay off my debts with these creditors. Unfortunately, the payment structure was not comprehensively explained to me, and I am now facing significant financial distress.

Before engaging with your company, I was managing to pay my accounts on time. Your intervention has disrupted my financial stability. Therefore, I request proof of payment made to all my creditors, including your statements, to verify that my funds have been appropriately distributed.

I hope Finance Debt Solutions is not exploiting my situation by falsely claiming to assist me in reducing high-interest rates while failing to pay my creditors. The lack of transparency and apparent disregards for your clients’ well- being is causing me significant stress and frustration. Given the circumstances, I am requesting the immediate cancellation of my contract with your company. Your failure to pay my creditors as agreed has left me with no other option.

I trust that this matter will be resolved amicably and promptly. I look forward to your swift response.

Kind regards Basetsana Moeng