pathetic service

I received a call from lyle giving me an offer that sounds so good, i accepted after finding out what it really means i decided to cancel the next day i sent financial DC a msg and i was advised by 'Colene' that lyle will give me a callback as of today im still waiting for a call i called the contact centre this morning and the agent advised that i need to send through a letter for cancelation request she also advised me im already flagged on my credit profile that im struggling to pay my debt as i was not advsised of this by lyle can i get proper assistance with removing this on my name need this to be done within my 20days and they dragging the process!!!! if you in a financial state you dont need companies like that to still rip you off, thats not on