Final Touch Professional Hair and Beauty Supplier

I bought my Corioliss straightener from Final Touch Professional Hair and Beauty Supplier 06/03/2019. I had it for less than a month as I discovered that the rose gold plastic has broken. I told them that I THINK my cleaning lady must have drop it, I did not say that it was the cause of the broken plastic. Now my situation is as follow, of all the straighteners I had in my life never has a straightener broken from the first fall or any fall (TAKE NOTE, I DID NOT SAY THAT IT DID FELL!!!!). So with other words they are selling BAD quality products to people!

I waited 2 months to hear back from them that my straightener will not be replaced due to negligence. It is definitely not due to negligence, it is due to poor quality product!!!!

I did inform the company of the situation and their respond back to me was as follow:

Please be advised that we have discussed the matter with our Managing Director. He has advised that you are required to pay a repair fee of R800.00, as your hair iron is broken due to negligence and not due to factory fault.

I work in a corporate company and I sure do not call this customer satisfaction!