CG
Carmen G
1 reviews | Active since Oct 2015
26 Feb 2021, 16:16
Terrible customer service
I used Final Prophecy before and received good service, however this time I received shocking service, after waiting 8 days for my invoice template and not being happpy with it. I was told it is my pc settings. I had to pay another graphic designer to create a new invoice template for me. NEVER AGAIN!!
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Replies (2)
Final Prophecy Design's replyOfficial
20 Jul 2021, 10:10Dear Carmen,
We sincerely apologise for the unusual bad service that you've received. We will make a definite point of it to improve in our customer service and communication skills.
We appreciate your feedback and it is duly noted. We would still like to offer you a refund so you are more than welcome to contact us with your banking details.
Blessings
We sincerely apologise for the unusual bad service that you've received. We will make a definite point of it to improve in our customer service and communication skills.
We appreciate your feedback and it is duly noted. We would still like to offer you a refund so you are more than welcome to contact us with your banking details.
Blessings
Final Prophecy Design's reply20 Jul 2021, 10:10
Official
Dear Carmen,
We sincerely apologise for the unusual bad service that you've received. We will make a definite point of it to improve in our customer service and communication skills.
We appreciate your feedback and it is duly noted. We would still like to offer you a refund so you are more than welcome to contact us with your banking details.
Blessings
We sincerely apologise for the unusual bad service that you've received. We will make a definite point of it to improve in our customer service and communication skills.
We appreciate your feedback and it is duly noted. We would still like to offer you a refund so you are more than welcome to contact us with your banking details.
Blessings
CG
Carmen G's updateReviewer Update
04 Aug 2021, 09:59 Dear Nicole, it is rather shocking that you firstly reported my review as being false. Secondly then you only reply to my review. I do not want a refund! Keep it!
CG
Carmen G's update04 Aug 2021, 09:59
Reviewer Update
Dear Nicole, it is rather shocking that you firstly reported my review as being false. Secondly then you only reply to my review. I do not want a refund! Keep it!