Worst service, wasted more than R2000, no remorse, no compassion, no solution to my order being incorrect as I was inorrectly advised by their sales consultant.

I am very disappointed with Filly leather and their lack of service delivery after paying so much for their product and lack of due care to come back to me with a workable solution that works for me as their client.

In about Jan? /Feb this year I made an order for a laptop bag and a card holder for a birthday present for my husband as a gift. I used their business WhatsApp to make the order and was chatting to their sales consultant who was advising me with design of bag, and sizes of bag as I was not very clued up with their measurements. I requested for their normal size laptop bag that would fit a laptop, butt not those small ones. I was advised that suitable side to ensure biggest normal size laptop bag was I think 17inch. I agreed cluelessly as I had no idea and was just thinking it would fit a normal size laptop. My order arrived at the time that I was very sickly and in and out of hospital due to complications of my pregnancy and I told them I received laptop and thank you. I realized on my return home that the laptop was tooo big than what I expected but was not in state to contact store. When I was fine and eventually game birth and healed from operation I contacted the shop seeking assistance with my issue. Even thought it was months after my order, I was told it was not a problem at all I should come to the shop as I had not used the bag and they would gladly replace it for me. When I arrived at shop, lady who was assisting me called the lady who was managing the shop who was not at shop at moment and I was told she would assist on return to office. I left the bag there at the shop. I even aske them to even try solution of asking manufacture to cut it smaller as it was too big if they cannot give me another one. A lady by name of Bianca called me after and she was very rude questioning me about my timing even after I told her I was actually fighting for my life ad baby's life and was in a very bad space psychologically and hence my late reaction to matter. She was so rude and even laughed at me on the phone while I tried to explain my health condition and what I was going through in previous months leading to my delayed reaction on matter. She was very very rude and had no compassion or understanding. Her only solution was that they give me a 5% discount to have my bag remade as she said she cant do anything because bag was personalized with my husbands name. She said this was instruction of the owners. My bag is still there with them, I paid more that R2000 for that bag. It is still there with them...no one has contacted me to try and resolve or check if my matter was resolved. Very Very disappointed at Filly Leather.