Poor customer service..

I am really disappointed in Filly Leather! Firstly my order was late... not within the 2-4 week timeframe as promised. I needed to keep following up with them on when the order will be ready. Unfortunately I have been warned by a family member who also experienced issues with Filly Leather not committing to their promised timeframes. When I collected my order today, it seemed that it was a last minute rush...Filly Leather ignored the custom made laser cut on the bag as per specifications provided when the order was placed in store. In my experience Filly Leather lack the ability to communicate to their customers. Not a good experience. I will not order or buy from them again in future.