VERY BAD CUSTOMER SERVICE

I AM VERY DISSAPOINTED WITH THE SERVICE THAT I RECIEVED FROM ONE OF YOUR AGENTS, FIRSTLY THERE WAS NO STANDARD CALL CENTRE GREETING. WHEN I ASKED FOR THE NAME OF THE PERSON I AM SPEAKING TO, I WAS TOLD NO. EVENTUALLY I WAS TOLD PRECIOUS (HOPING I WAS GIVEN THE RIGHT NAME), THE CALL WAS SO BLAND, NO APOLOGY FOR RUDENESS NONE WHATSOEVER...........THIS IS MY FIRST ORDER WITH FILA AND WILL DEFINITELY BE MY LAST. ......ALL I WANT TO KNOW IS WHY DID I NOT GET MY CONFIRMATION EMAIL AFTER I MADE PAYMENT FOR MY ORDER.....ORDER#25659