JB
Jennifer B
1 reviews | Active since Jul 2017
22 Sept 2021, 18:04
Unhappy customers
Return and exchange should be simple but I was asked to get a receipt or a price tag for a gift my son received. I know when one is gift something we remove the price tag and we don't give them a receipt. So now I have to keep a tshirt which he never wear because you sales reps couldn't exchange it for me.
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Fila SA's replyOfficial
19 Oct 2021, 09:25Hi Jennifer B,
We apologies for that you could not manage to get your item exchanged in our store.
Please note that with the recent rooting incident that happened in our country it is very crucial to present a proof of purchase when you want an exchange or a refund.
We advise that you keep your proof of purchase next time you shop with us for future reference.
Kind Regards,
The FILA Team
We apologies for that you could not manage to get your item exchanged in our store.
Please note that with the recent rooting incident that happened in our country it is very crucial to present a proof of purchase when you want an exchange or a refund.
We advise that you keep your proof of purchase next time you shop with us for future reference.
Kind Regards,
The FILA Team
Fila SA's reply19 Oct 2021, 09:25
Official
Hi Jennifer B,
We apologies for that you could not manage to get your item exchanged in our store.
Please note that with the recent rooting incident that happened in our country it is very crucial to present a proof of purchase when you want an exchange or a refund.
We advise that you keep your proof of purchase next time you shop with us for future reference.
Kind Regards,
The FILA Team
We apologies for that you could not manage to get your item exchanged in our store.
Please note that with the recent rooting incident that happened in our country it is very crucial to present a proof of purchase when you want an exchange or a refund.
We advise that you keep your proof of purchase next time you shop with us for future reference.
Kind Regards,
The FILA Team