Outstanding customer service from FilaSA

I have only the highest praise for the service I received from Fila South Africa - distributers of drawing equipment. I bought ten expensive, imported pencil sharpeners for a school through an online store more than a year ago. The batch appeared to be faulty as several broke within a few months. The broken ones were replaced and gave no further problems. However, when the rest of the faulty batch packed up the online store refused to replace them as it was more than 6-months since date of purchase. More than a year later I found out that Fila SA were the local agents for the brand. On contacting them they immediately offered to replace the entire batch, no questions asked. Although I could not in good conscience accept replacement of the ones that had not broken, I greatly appreciated the offer. They have gained a customer for life!