No Response From Fila Via Email or Telephonically

I placed an order on the 5th of February (Order #60933). I received my order on the 10th of February and it didn't fit, so on the same day, I put in a request to have it returned. I had heard nothing by yesterday, 14 February, and sent a follow-up email. I still haven't heard anything and tried phoning. There was an automated answering service requesting that I press one for Fila. I did and the phone rang for a few seconds and then the call went dead. I tried again, pressed one, and nothing. The same thing happened the third time. I'm concerned because they don't seem to have a good reputation on Hello Peter.