RD
Refilwe D

1 reviews | Active since Jul 2011

06 Jan 2021, 12:41

Misleading information leading to purchasing wrong item

My complain is with Fila outlet Woodmead. On December I went with my son to buy him a pair of Fila shoes. It was our first time buying Fila and both my son and I were very excited. We have limited knowledge and understanding of Fila shoes and therefore requested the assistance of a sales lady. We asked her to show us shoes for boys and she gave us a pair of shoes which looked very nice. She told us that the shoes are uni***. We bought the shoes on the 24 December 2020 and paid for then at 11:18. My son wore them on the following day. I somehow felt uneasy about the shoes as they looked feminine, when I did my research, I found out that pair of shoes is for females. I am phoning to complaining about receiving misleading information that led to buying wrong shoes. You can understand that everyone is pressed financially and really I do not have a R1000 to buy for a wrong item. Please can someone investigate and give me feedback on what the wayforward is.

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Replies (1)
Fila SA
Fila SA's reply06 Jan 2021, 14:53
Official
Hi Refilwe, 

Please note that the matter is currently being investigated.

We have also responded to your email that you sent to us. One of our team members will be in touch with you shortly.

Apologies for the inconvenience this has caused.

Kind Regards,
The Fila Team