Refusal of cancellation

Greetings, I kindly request your guidance on the cancellation process for my booking, as the establishment's quality does not meet the expected standards, particularly those set by [link removed] Regrettably, I must admit to having stayed in such unfavorable conditions. The proprietor's behavior has been unreasonably discourteous and rather confrontational, leaving me feeling quite unsafe. After our telephone conversation, the owner went as far as to threaten both me and my family. This incident deeply worries me, especially considering my status as an international client. I am appalled by the manner in which South African individuals handle negative reviews. It is important to note that the discrepancy between the advertised standards and the actual reality of the place is not my fault.