Disgusting Service / Damaged Goods

I am disgusted and shocked with the service received from Fielli. I purchased a lounge suite in May last year and in August we found numerous faults, the leather upper started to peel, and the one seat of the 3 seater recliner began to sag and the threads began to come off. I had queried then and after much time and continuous complaints someone was sent to assess it, thereafter we were told that it has to go in for repairs. Arrangements were made to fetch the lounge suite however when it was time to fetch to take for repairs the delivery guy mentioned to my husband that only the backs will be taken off to be repaired and brought back, my husband was upset and refused for that to happen as there were other faults that needed attention as well. To date I have not heard or received an email to state that Fielli is willing to assist to sort out our query. The service is pathetic and we have spent R2516.93 with delivery. I will never recommend Fielli to anyone I know. Their service sucks for such a huge and recognised company. They ********** who do not keep up to their customer guarantee.