Bad Service

On the 22nd of November we went to Feilli at Springfield branch and we bought sofas I think they are called Oliana and price was R34 500. We asked if we can pay R25 000 on that day and then pay the balance on the 30th of November which was Monday . We were told it's fine and we paid and we were given bank details and asked to email proof of payment. On the the 23rd about 09:30 I received a call from the branch manager who has no telephone manners or whatsoever. She told me that money is not reflecting on their account, I explained to her that agreement was we will pay Monday the 30th.She dropped the call while I was speaking to her. Did the payment as promised yesterday and email proof,called them today to confirm if payment is reflecting on their side and wanted to confirm delivery date. I asked them to deliver tomorrow as I'll be home and they said they days are only Tuesday's and Thursday's which we were never told.called head office to logged a complain and I was promised that someone will call today but no one called me. This is disappoint, I've paid full price for my sofas and the way the Manager and the person I spoke to from head office are handling this its like they don't