PAYMENT MADE AND DID NOT RECEIVE MY ORDR

I have purchased 2 fieldbar cooler box on the 16th of november 2023 which cost me R4578.00 including the personalisation, I made online payment and when i send them an email they said they can't find my order. I have been communicating with the lady by the name of Britney and she decided not to reply to my emails & she ***********, poor service and I am even shocked cause the bank told me fieldbar banked my money on the 18/11/2023 My name is Nkateko Mathebula cell no ***, my order number ZA17270