Wrongly adversely listed

Hi Peter, I would like to reach out to Fidelity Security Services (ADT) through this platform. I signed for a 2-year contract for a panic button system in July 2020. There was a promotion where every subscriber was discounted from paying the subscription for the first three months. The agent at that time (Leon Naude) assured me and indicated on the service agreement that I would not pay the subscription for the months of July, August and September - with my first debit order running from October 2020. To my surprise, I received a message a month after signing the contract, indicating that my account was in arrears. When I called the consultant to enquire, I was assured that I was not supposed to worry since I did not owe the service provider any amount for the first three months after signing the contract. Indeed, ADT debited my bank account from October 2020.

Almost two years later, I am shocked that I have been adversely listed (blacklisted) by ADT through a credit bureau that I missed payment for two months (September and October) in 2020. I am trying, by all means, to reach out to the accounts department to rectify this with no luck. Fortunately, one of the credit controllers (Ayabonga), a decent gentleman, is trying to escalate this further but I am not sure when this will be resolved and when my credit record will be cleared.